Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or choose to return products if:
- You do not receive them within 2-3 days later than estimated delivery time.
- You receive wrong item.
- Item received is defective.
- You do not want the product you have received (Customer may need to return the item at his/her expense).
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit return requests within 60 days after delivery. You can do it by filling out attached form with detailed information.